Actual Customer Testimonials

John Moore - Chick-fil-A - April 2011
The new grout in our store looks great! Mike’s team was very professional and super nice. The quote they provided made it easy to get corporate approval. Since they were so flexible around our store hours, we didn’t interrupt business at all, saving us money.

Todd Gibson - Kroger # 896 - June 2011
Our restrooms haven't been this clean in years! We were really pleased that Mike could respond so quickly. When we decided to have him provide the service, he was able to have the job done in less than 24 hours at a reasonable price. He is our go to guy for tile and grout cleaning.

Rhonda Batsuk - June 2011
I recently had my driveway and patio cleaned and sealed. I received several quotes and decided to go with Music City Hard Surface Restoration. The price was competitive and I liked the idea of his special cleaning equipment vs. power washing. I am pleased to say that my driveway looks like new. Mike Hawley is a perfectionist, as I am, and he did the job like he was doing the work at his own home. My patio is natural stone and was extremely stained and dirty. It looks fabulous! Mr. Hawley went above and beyond to get it back to new condition. I highly recommend using this company if you want perfection and someone who is fair in business.

Francis King - July 2011
Vicki and I are absolutely delighted with the work you did to revitalize our kitchen floor. Not only does the floor look great, but we really appreciate all the time, care and attention you devoted to determining the best and least expensive course of action to take. You're a first class professional, and we unequivocally recommend your services!

Tommy Pounds - Harris Teeter - August 2011
I didn’t recognize the bathrooms when you were done-they were that clean-very impressive! We received great support at a moment’s notice to get the work done before our District EVP visited the store. I would definitely recommend Music City Hard Surface Restoration’s services. 

Phil Shunk - October 2011
Did excellent work as expected. Their estimate of costs were right on. But what meant so much to my wife and I was that we could let these workers come and go without our being there. We trusted them implicitly and they did not disappoint us. We highly recommend them.

Deborah Enos - December 2011
Super friendly, professional and hard working. Did a great job for us!

Kevin Ragghianti - The Fresh Market - April 2012
Mike was very persistent which led to getting the job done. We knew the capabilities of the equipment from the free demo and the results are great. Not only was the job done right, but the service went above and beyond by repairing some damaged grout lines not included in the estimate. Mike did a much better job cleaning the tile than we could have ever done and was a pleasure to work with. 

Laurie Provost - June 2012
Mike was fabulous and extremely personable. He went above and beyond to provide great customer service and get the perfect color grout stain for my tile. I really enjoyed working with him. 

Martha Lagrone - July 2012
Excellent, Friendly service. Attention to detail. I was very pleased. Mike answered my many, many questions with ease and graciousness. I will use you again when I need it. I was very impressed with your service. It was very hard work. I will definitely recommend to everyone who needs this service that I know. 

Marion Cianciolo - August 2012
Comments: I was extremely pleased with service, price, and quality! I would definitely use this company again. 

Lisa Cummings - November 2012

Travis and I are so pleased with the work you did to bring our slate floors back to life.  They look wonderful!  Your price was fair and we appreciate your quick and timely service.  I would definitely recommend your services to anyone looking to have their slate or tile restored.

Jim Wynalek - January 2013
We only had Mike do a small grout repair job, but he was prompt, cost effective and easy to work with.  I would use him again.

Randy Dutton - March 2013
Mike was very conscientious and eager to please.  Good job!

John McMahon - May 2013
Very courteous, very professional, Mike did great work!

Phyllis and Dan Hogan - August 2013
Mike did an amazing job of restoring the twelve year old travertine in our foyer.  Our designer asked if we had recently replaced the floor in the foyer…… looked like new travertine had been installed!

Cindi Dingler - October 2013

Mike took on an indoor challenge of stripping and re-surfacing a 15 year old brick floor that had been badly treated over the years.  The job took days longer than he expected, and due to this, he lost his helper to another job.  It was difficult work on hands and knees and pushing a huge machine.  Mike never complained, always had good humor and was a delight to work with.  I gave Mike my key and alarm code, as I had to be away during some of the work-I trusted him completely.  The finished job is beautiful and we are very happy with our new floor.                   

Lynn Husband - March 2014

He spent the extra time to make it an outstanding experience. He did an excellent job on our marble kitchen floor.

Gerry Hornbeck - April 2014

I recently engaged Mike Hawley of Music City Hard Surface Restoration to strip and seal about 400 square feet of brick pavers on our screened porch.  From his initial visit to review the project and give me an estimate to his final clean up, I found Mike to be very knowledgeable, professional, timely, thorough, friendly and easy to work with.   A perfectionist, he stayed on the project longer than expected to get it just right.  I would clearly recommend Mike Hawley for anyone looking for an expert in quality floor/tile finishing or resurfacing.

Heide Fritz - May 2014

I got the number from you (HomeAdvisor) and 2hrs later he called me and was there that afternoon and that evening had an estimate. Was out and did the job the following Thurs. and did a beautiful job and educated me on care of Grout and Tile. Gave a retiree discount I did not think to ask for. PS never heard from other two you gave me.

Eugene TeSelle - June 2014

He has expertise, and knows how to advise the best course. And the work was well done.

Susan Caldwell - June 2014

I cannot believe what a beautiful result we have on our 14 yr. old tile & grout, thanks to Mike, who also sealed our marble floors. They look brand new. He is a perfectionist, an extremely hard worker, honest & cost conscious. I would highly recommend him.

Jill McAteer - June 2014

Mike was very professional and knowledgeable and fair priced. His work was very clean and done right! He repaired a job that was a disaster performed by another tile contractor.

Gary Lowe - June 2014

Music City Hard Surface, Mike is a very trust worthy person. I gave him a key to my home for a week to do the work while I was not home. Very clean and honest. Thanks Mike!!

Melissa Dement - July 2014

YOU ROCK!!  We could not be more pleased with the work and results we received from Mike Hawley and Music City Tile Co.  From the quick response and reasonable proposal to the project completion within one week.  We were amazed by the renovation of two bathrooms we thought irretrievable!!  Mike is an amazingly hard worker and his knowledge of his craft is incredible.  He knew exactly what was needed and made it happen.  I give 5 stars for this project simply because I trust Mike Hawley and his company to do their best!

Brittney Testerman - December 2014

I just wanted to say how thankful I am to you and all your hard work on the floors and countertops at my condo! I thought I was going to have to replace the countertops, but you saved them and made them look brand new! You did an amazing job and I tell everyone about the wonderful work you did for me! Thank you so much for everything!

Jeff McKenzie - December 2014

This was a difficult job as the entire kitchen granite countertops had been damaged. Oil and grease had been absorbed by the countertops over time and had been turned them from a grey and cream color granite to a brown and caramel color. After Mike cleaned down the counters with his machine and three different types of cleaning processes it then required the application of numerous poultices to draw the oils and grease out. This was a much larger project than initially thought but Mike persevered with it and was able to bring the counter top back to as close as possible to the original. Mike is a very helpful person and went out of his way to accommodate us. After all the poultices had been applied and removed several times, Mike then re-cleaned the countertops, sealed them and waxed them to bring them back to as close as possible to the original. I would wholeheartedly recommend Mike for anyone needing help with granite countertops and cleaning and restoring them. We felt very comfortable giving Mike a key to the property so he could come and go as he needed. We also had Mike replace and reseal the grout lines in two bathrooms as well. He used a waterproof grout and sealer. The result is night and day to what it was the property had been left after renters had moved out. We are very thankful that we found out about Mike. Mike went the extra mile for us and saved us thousands by not having to replace the granite countertops. Mikes pricing is very fair and reasonable, and he does great work. Thanks Mike, I found you on Home Advisor, I really did not know there was such a company as yours out there but was desperate and did a Google search for granite repair. Home advisor came up and I filled out the questionnaire and Mike and one other company contacted me (the second company admitted upon seeing the countertops, that this was beyond what they do and what we wanted done) and while Mike had not seen anything over such a large area that had been let go as badly as these countertops, he had the solution and he made it work. Thanks Mike - we are very appreciative of all your help. I will definitely recommend you to others.

Vernon Blackburn - February 2015

The marble floor repair looks as good as new or even better! We appreciate the outstanding customer service and the craftsmanship you provided us.

Ronnie Dowdy - April 2015

Great job! Everything was done expertly. Excellent job for a very good price.

David Haddad - May 2015

This company was very responsive to getting my work scheduled and completed on time.

Catherine Laufman - May 2015

We needed all the stone, marble, tile and grout cleaned and sealed in the entire house. It was a big job and we are very pleased. Mike was very helpful and understands the special needs of natural stone cleaning and maintenance. Our kitchens, baths and floors have never looked so good. I highly recommend their services to any new home owner. When building or moving into a new house, always get a consultation to seal the new surfaces to protect them and keep them new.

Nancy Dilley - May 2015

Mike Hawley of Music City Tile just deep cleaned and sealed our countertops.  He also polished them.  They are beautiful and shiny.  He also sealed and polished the tiled backsplash.  We’re very happy!  I would recommend Mr. Hawley.

Wayne Plaster - July 2015

A good job at a fair price.

Dorothy Gamble - August 2015

Very professional and did a good job.

Jesse Schuster - October 2015

I called numerous companies before I found Mike.  Finally a friendly, willing voice.  He delivered everything as promised-kept to his estimate, always friendly, did a professional job.  Mike is someone you can trust and I definitely recommend him. 

Tami Brightman - June 2016

Very professional and did an outstanding job. Mike went out of his way to communicate each step of the processes. Will use him again for future grout and granite repairs.

Chad Sanders - Community Christian Day School - July 2016

Mike was very professional and did a fantastic job.

Scott Greer - September 2016

I would strongly recommend that anyone with similar needs (tile/grout repair) consider Music City Hard Surface Restoration.  I am very fortunate that we did and we certainly will again if similar needs arise.

Julie Placentia - September 2016

Very pleased with the service that I received.  Everything was thoroughly explained to me, job was completed promptly and at a reasonable price.  Thank you!

Kimberly Best - November 2016

Amazing! Responded promptly. Honest. Terrific work. Best company that I ever contracted.

Kristina Walters – January 2017

Mike was amazing throughout the entire process. He was extremely informative over the phone and made a trip in the ice/snow to honor our appointment for an estimate. He was always there on time and his attention to detail was FAR ABOVE the norm. He was pleasant and kind and easy to work with. I would hire him again in an instant and would refer him to anyone who needed this service...and I'm super picky. :)

Catherine Tress – January 2017

Mike arrived on time, gave courteous and friendly service, and answered any questions we had. We would highly recommend this man to anyone who wants a great job at a fair price!

Jennifer Jayaram – February 2017

Mike was prompt in his reply and communications, very professional and offered us a very well priced quote. We needed repair of grout in our master and guest bathrooms, and he did an excellent job. I felt we got quality work at an extremely reasonable price from someone who knows what he's doing. I would highly recommend!

Lori York – March 2017

Mike was always on time & explained the scope of the job. He was very professional & efficient & called after the job was completed to make sure I was satisfied.

Laura Avila – June 2017

Mike has many years of experience with grout. He is very precise with his work and I would highly recommend Music City Hard Surface Restoration for any grout repair or issues!

Cecilia Hettinger – June 2017

Mike was very responsive and helpful. We had a stubborn situation with our marble sink and he worked very hard to get it corrected.

Rien Long – July 2017

Mike was amazing to work with! I wouldn’t think of having another tile guy for any future projects. Mike did an unbelievable job bringing my marble and granite back to life. Thanks Mike!

Marylou Harris – July 2017

Work performed on time and on budget.

Phyllis Lunn – August 2017

Mike is very pleasant and seemed very knowledgeable about his products. Offered a procedure we did not know was possible then sealed shower so it never happens again! I have already recommended him to a friend.

Jennifer Gustafson – November 2017

Mike not only did a great job, but took the time to explain what he was doing and discuss process.  Would definitely use him again!

Nancy Wells – June 2018

Mike was extremely professional. He was very thoughtful and courteous during the entire process. I would not hesitate to both use and recommend Music City Hard Surface Restoration. I would describe Mike as a person who aspires for excellence in every aspect of his work. I can recommend him highly without reservation.

Louis Joseph – October 2018

We recently converted our back (screened in) porch to a sun room. The contractor did a poor job with installing the ceramic tile: poor grout work, lots of skim coat left over and it hardened into a dull mess. I found Mike on Angie's List. He called me right away, came out and immediately knew how to fix this. He tested a fix with his resurfacing machine and it worked. He then repaired the poor grout job of the other guys, removed all the dried, dull skim coat and really brought the floor to life with a beautiful glossy coating. I will only use Mike for tile work in the future. He's a real pro. Our floor looks 10x better, thanks to him. I highly recommend Mike.

Mary Catherine Sevier – November 2018

This is a great company! Easy to work with, reliable, and excellent workmanship.